The consistent implementation of lean management principles has now proven to be best practice for successful digitization. The following features contribute to the success of digitization: 1. Customer orientation: Every lean implementation begins with the consistent clarification of customer needs in order …
What happens now? As I said, the joint recording of the actual lived process already provides for some ‘aha effects’: often here it is understood first of all what the colleagues are doing and what they actually need for their work. Now …